Return policy

Returns

We hope you enjoy our collections of Organic Extra Virgin Olive Oil as it is a pleasure for us to offer them to you. We understand that sometimes things can happen. In those cases, you may request a refund within 14 calendar days from the date of delivery. Resolution will be determined based on the condition of the returned products:

• For a 100% refund, the product/s must be returned to us in their original sealed packaging, unopened and showing no signs of damage or use
• For orders placed in error, refused orders, and returned, a restocking fee of $9.95 will be charged for the product if within the 14 calendar day return window.
• If the product/s have been opened, we will subtract a processing fee equal to 25% of each returned product’s price.
• If 14 days have passed since a return label was issued, and the return label’s tracking number lists no activity indicating it has entered the mail system, your return will be cancelled and no refund will be provided.
• We cannot accept any request for refunds after the 14 calendar day window.

Any refunds will be issued to the original payment method unless store credit is requested.